Brisbane managed IT, Microsoft 365, and AI voice. For mid-market operators who want a direct line, not a ticket queue.
Half an hour. No pitch.
01 / MANAGED IT & MICROSOFT 365
Microsoft 365 administration, Intune device management, identity and access, Defender, backup and recovery, helpdesk. Done properly, documented, recoverable. Real specialists on the phone, business hours and after — no first-line script reads.
02 / EFA VOICE
AI voice agents that answer, qualify, book, and write back to your business systems. Built in-house — not a reseller skin. Live at voice.efa.com.au.
03 / CUSTOM AUTOMATION
Forms, integrations, workflow automation, and AI-powered tools that connect the systems you already run. The plumbing your team needs, written once and documented.
04 / APPROACH
The specialist who set it up is the one who answers the phone.
No tier-one triage, no handoffs, no being the third tech to read your ticket. We pick up because we already know your environment. Quoted scope is fixed — anything outside it, we call you before we touch it.
16
Years in
Brisbane IT
4.9★
Avg across
70+ reviews
100%
Australian-owned
& operated
EFA is the managed-services practice. Started in 2010 as Computer Repairs Brisbane (CRB), serving Brisbane households and small businesses. EFA is the next chapter: mid-market managed services, custom automation, AI voice.
View CRB reviewsCurrent engagements
Sector
Childcare
Scale
9 centres
Work
M365, Intune, custom forms platform
Sector
Heavy industry
Scale
Serving Newmont, Thiess
Work
SharePoint governance, audit tooling, automated reporting
Sector
Legal
Scale
Mid-tier Brisbane practice
Work
M365, security baseline, compliance support
Long enough to know what breaks.
Small enough to actually answer the phone.
Names on request under NDA.
06 / CONTACT
Tell us what's running today, what's broken, and what would change if it weren't. We'll either say yes, no, or who we'd send you to instead.
