What we do.

The day-to-day operational layer of a working business — handled.

Microsoft 365, devices, identity, security, and the helpdesk behind all of it. Tenants administered properly. Devices managed through Intune. Identity hardened in Entra. Backup and recovery in place. Asset register current. The person who answers the phone is the person who configured it.

For a 9-centre childcare operator: full M365 administration, Intune fleet management, and identity hardening across all centres.

• M365 ADMIN
• INTUNE
• IDENTITY & MFA
• DEFENDER
• BACKUP & RECOVERY
• ASSET REGISTER
• HELPDESK

When the off-the-shelf doesn't fit, we build it.

Most MSPs hand you Power Automate templates and call it automation. We build the systems your team actually runs — Forms platforms, workflow engines, AI pipelines, integrations between the tools you already pay for. Productised where it makes sense, scoped where it doesn't. Plain-English brief first. Then we build only what's needed. No half-finished bots, no platform you have to maintain forever.

For an engineering firm serving Newmont and Thiess: SharePoint governance, automated workforce reporting, and audit tooling. For a 9-centre childcare group: AI-driven enrolment enquiry processing and a custom forms platform deployed across all centres.

• FORMS PLATFORM
• POWER AUTOMATE
• INTEGRATIONS
• AI WORKFLOWS
• CUSTOM TOOLS

AI receptionists, built on our own platform.

EFA also operates EFA Voice — a productised AI receptionist platform used by Australian businesses to handle inbound calls, qualify leads, and book appointments. Built in-house, not a reseller skin. Most MSPs talk about AI. We ship it.